Return & Exchange

The Market has a “no questions asked return and refund policy” which entitles all users who have purchased a product on the Market to return the product at the time of delivery if they are not satisfied with the quality of the product. In case you are not available at delivery to check the quality of the product(s), you may raise a complaint within 24 hours of delivery. To pass feedback to the merchants to improve the services, it is mandatory to share the images of the items which you were dissatisfied with. Such credit shall be available for use against a subsequent invoice for transactions on the Market.
It is also requested that a user should check if the product seal is intact (i.e. not broken) while accepting the order to avoid any kind of damage related complaints post delivery.
Further, it is clarified that, no returns shall be accepted post 24 hours of delivery and the user should get in touch with the Brand/Manufacturer with original invoice given at the time of delivery from Dekho Zara.
Please note: Few items listed may or may not carry a seller warranty to which Dekho Zara will support basis return policy.

About us

Dekho Zara is Varanasi’s largest online food and grocery store. With over 2,500 products and many brands in our catalogue you will find everything you are looking for. Right from fresh Fruits and Vegetables, Rice and Dals, Spices and Seasonings to Packaged products, Beverages, Personal care products – we have it all. You can pay online using your debit / credit card or by cash on delivery. We give you the lowest prices on all your usefull needs. We guarantee on ... Read More

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