Our Services

Services Overview

The Market is a platform for domestic consumers to transact with third party sellers, who have been granted access to the Market to display and offer products for sale through the Market. For abundant clarity, the Company does not provide any services to users other than providing the Market as a platform to transact at their own cost and risk, and other services as may be specifically is notified in writing.

The Company is not and cannot be a party to any transaction between you and the third party sellers, or have any control, involvement or influence over the products purchased by you from such third party sellers or the prices of such products charged by such third-party sellers. The Company therefore disclaims all warranties and liabilities associated with any products offered on the Market.

Services on the Market are available to only select area in Varanasi, and are subject to restrictions based on business hours and days of third party sellers.

Transactions through the Market may be subject to a delivery charge where the minimum order size is not met. You will be informed of such delivery charge at the stage of check-out for a transaction through the Market.

 

Eligibility

The Market is intended to be a platform for end-consumers desirous of purchasing product(s) for domestic self-consumption. If you are a retailer, institution, wholesaler or any other business user, you are not eligible to use the Market to purchase products from third-party sellers, who have been granted access to the Market to display and offer their products for sale through.

The Company, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, or refuse to permit use/access to the Market, if:

(i) it is discovered or brought to notice that you do not conform to the eligibility criteria,

(ii) the Company has reason to believe (including through evaluating usage patterns) that the eligibility criteria is not met/is violated by a user,

 

License & Access

The Company grants you a limited sub-license to access and make personal use of the Market, but not to download or modify it, or any portion of it, except with express prior written consent of the Company. You shall not attempt to gain unauthorized access to any portion or feature of the Market, or any other systems or networks connected to the Marketplace or to any server, computer, network, or to any of the services offered on or through the Market, by hacking, ‘password mining’ or any other illegitimate means.

You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information

  • belongs to another person and to which you do not have any right;
  • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  • deceives or misleads the addressee about the origin of such messages communicates any information which is grossly offensive or menacing in nature;
  • harms minors in any way;
  • impersonates another person;
  • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  • Any unauthorized use shall automatically terminate the permission or sub-license granted by the Company.

 

Account & Registration Obligations

All users must register and log in for placing orders on the Market. You must keep your account and registration details current and correct for all communications related to your purchases from the Market. By agreeing to the Terms of Use, the user agrees to receive promotional communication and newsletters from the Company and its partners. The user can opt out from such communication and/or newsletters either by or by contacting the customer services team of Market and placing a request for the same.

As part of the registration process on the Market, the Company may collect the following personally identifiable information about you, including but not limited to Name , email address, address, mobile phone number and other contact details, etc.) and information about the pages on the Market you visit/access, the links you click on the Market, the number of times you access a particular page/feature and any such information. Information collected about you is subject to the Privacy Policy of the Company (https://dekhozara.com/privacy), which is incorporated in these Terms of Use by reference.

 

Pricing

The Company aims to ensure that prices of all products offered for sale are true and correct. However, from time to time, the prices of certain products may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product information provided to the Company by third-party seller. In each such case, notwithstanding anything to the contrary, the Company reserves the right to cancel the order without any further liability.

Subject to the foregoing, the price mentioned at the time of ordering a product shall be the price charged at the time of delivery, provided that no product offered for sale on the Market will be sold at a price higher than its MRP (Maximum Retail Price).

 

Order Limit

  • A user is eligible to place 10 live orders in one month.
  • A user cannot place his 11th order if his 10 orders are still live.
  • Live order refers to all those orders which are not delivered.
  • Single user can place 2 different orders at once.

 

Coupons and Promo Codes

From time to time, the Company may at its discretion offer a user promotional codes or coupons entitling you to encash the applicable value of such codes/coupons against purchases made on the Market. Unless specifically stated on the code or coupon, a promotional code or coupon shall:

Expire at the issuance from the date of issuance endorsed thereon;

At the time of using promotional codes and coupons for a purchase on the Market, the payment mode “cash on delivery” shall not be available for making payments towards the order.

 

Dekho Zara Offer for Online Payments Holders

Offer: Flat 2% Discount on Credit & Debit Cards on a single minimum transaction of Rs.1000 and above.
Offer Period: 1st May 2019 – 18th May 2019.
Maximum available discount is Rs. 100 per customer.
Offer is valid for all users.
Offer discount will be processed by Grofers and is applicable at the time of bill payment.
The offer will be valid during the promotion period only which will be at the sole discretion of Dekho Zara.
The offer is not transferable, non-negotiable and cannot be en-cashed.
Dekho Zara Terms & Conditions applicable.

 

Cancellations
As a user, you may cancel an order placed by you before the order enters the “Enroute” stage. For any permitted cancellations, we will refund payments, if any, made by you under the relevant order within approximately 48-72 hours.
Orders may be cancelled by the Company in any of the following cases: (a) if it is suspected that a customer has undertaken a fraudulent transaction, or (b) if it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms of Use/User Agreement, or (c) in case of unavailability of product, for any reason outside the control of the Company including causes for delivery related logistical difficulties. For such cancellations, the Company will refund the payment, if any, made by you under the relevant order within 72 hours.
Further, while precautions are taken to ensure accuracy of product specifications, the details of a product as reflected on the Marketplace may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by third party seller and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and grant credit/coupon for the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the Market.
We maintain a list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.

 

You Agree and Confirm
That in the event any product delivery is delayed or is returned from its destination on account of a mistake by you (e.g. providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the Company for re-delivery of the product(s) shall be borne by you.
You agree to use the services provided by the Company for lawful purposes only, and comply with all applicable laws and regulations while using/accessing and transacting on the Market.
You will provide authentic and true information in all instances where any information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time.
If at any time, the information provided by you is found to be false (wholly or partly), the Company shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you.
You are accessing the services made available by the Company and transacting at your sole risk and are using your best and prudent judgement before entering any transaction through the Market.
Before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the Market, you agree to be bound by the conditions of sale included in the item’s description without exception.
Notwithstanding the right of the Company on cancellation of the order, any Product in the order may be replaced by the Company in case of unavailability or for other reasons outside the control of the Company.

Copyright & Trademark

The Company, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the Market. Access to or use of the Market does not confer and should not be considered as conferring upon anyone any license, sub-license to the Company’s intellectual property rights. All rights, including copyright, in and to the Market are owned by or licensed to the Company. Any use of the Market or its contents, including copying or storing it or them in whole or part is prohibited without the express prior written consent of the Company.

You may not modify, distribute or re-post anything on the Market for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of the Company, its affiliates, its partners or its suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the Market. Access to or use of the Market does not authorize anyone to use any name, logo or mark in any manner. References on the Market to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you after having express consent from third parties and do not in any way constitute or imply the Company’s endorsement, sponsorship or recommendation of the third party, the information, its product or services.

The Company is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third-party websites, you do so entirely at your own risk and expense.

 

Wholesale Trading Terms

You acknowledge and agree that the terms and conditions set out on the Marketplace (including as contained herein – (Conditions-of-Supply and Wholesale Trade) are the terms and conditions applicable to any order placed by you on the App, unless a separate written instrument is executed in relation to a specified order to prevail over these Conditions of Contract

 

Objectionable Material

You understand that by using the Market or any services provided on the Market, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Market and any service at your sole risk and that to the fullest extent permitted under applicable law, the Company and its affiliates shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.

 

Indemnity

You agree to defend, indemnify and hold harmless the Company, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon a breach of any warranty, representation or undertaking in this User Agreement, or arising out of a violation of any applicable law (including but not limited in relation to intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights). This clause shall survive the expiry or termination of this User Agreement.

 

Limitation of Liability

The aggregate liability of the Company, if any, that is established and ordered by a court of competent jurisdiction pursuant to a claim, shall in no event extend beyond refund of the money charged from a user for purchases made pursuant to an order under which such liability has arisen and been established.

It is acknowledged and agreed that notwithstanding anything to the contrary, the Company shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities.

 

Termination

This User Agreement is effective unless and until terminated, either by you or by the Company. You may terminate this User Agreement at any time, provided that you discontinue any further use of the Marketplace. The Company may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Market.

The Company’s right to any comments and to be indemnified pursuant to the terms hereof, shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for product already ordered from the Marketplace or affect any liability.

 

About us

Dekho Zara is Varanasi’s largest online food and grocery store. With over 2,500 products and many brands in our catalogue you will find everything you are looking for. Right from fresh Fruits and Vegetables, Rice and Dals, Spices and Seasonings to Packaged products, Beverages, Personal care products – we have it all. You can pay online using your debit / credit card or by cash on delivery. We give you the lowest prices on all your usefull needs. We guarantee on ... Read More

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