Frequently Asked Questions

Dekho Zara is Varanasi’s largest and most convenient hyper local delivery company which enables you to order grocery, fruits & vegetables and other products that you need every day, directly via your mobile or web browser.

Dekho Zara currently available in Varanasi city.

We deliver in select localities across the Varanasi we are present in. You can edit your location settings to check if we deliver in your area.

Rs. 99/ minimum order value. However, each store has a minimum order value to qualify for free delivery. In case you do not reach the limit, a delivery charge will be levied against that order. No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order value per store does not reach the minimum order value for free delivery.

Yes, you can track the status of your order under the My Orders section and you can edit your products in the cart before checkout. If you’ve already placed your order, you can cancel and reorder with the required list from the app and this will be soon released on web as well.

How can I make payments at Dekho Zara?
Dekho Zara accepts multiple modes of payment. You can make online payments using credit cards, debit cards, netbanking & Paytm. Cash on delivery (COD) is also available for orders less than Rs. 2000.

How long do you take to initiate my refund?
For amounts lower than Rs. 500, the refund will reflect as Dekho Zara Cash within 24 hours, once the order is delivered. For amounts higher than Rs. 500, the refund will be credited back to your original mode of payment, i.e. within 3-7 days for debit/credit card payments and 24-48 hours for other wallets.

How can I cancel my order?
Dekho Zara provides easy and hassle-free cancellation. You can cancel your order via the app or web before it is dispatched to your home. This option is available under the “My Orders” tab in “View Details”.
Please note: Once the order is packed, the merchant may levy a fee of Rs.25 if an order is canceled by the customer.

What If I want to return something?
If you’re dissatisfied with the products delivered, please register a complaint via the app within 24 hours for non-perishable items and 12 hours for perishable items. Our customer support team will get in touch with you to resolve this issue.You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.

Can I reschedule my order?
Yes, you can do this by clicking on the Need Help option in “My Orders” section. You can also reschedule your order as per your convenience basis the slots available, provided the order is not already en route.
Please note: Once the order is packed, the merchant may levy a fee of Rs.25 if an order is rescheduled by the customer.

You can use the “Contact Us” section on the app/web. Our customer care executives are always happy to help.

How can I be sure the fruits and vegetables I order are of good quality?
Our fruits and vegetables vendors have a quality check process in place to ensure quality of the items delivered, is up to the mark. Do let us know within 24 Hours if you’re not happy with the quality of the product received.

How will I know if any item in my order is unavailable?
You will receive an SMS notification informing you about the unavailable items in this situation.

Is it safe to use my debit/credit card to shop on Dekho Zara?
Yes, it is. All transactions on Dekho Zara are completed via secure payment gateways (Citrus, PayU) which are PCI and DSS compliant. We do not store your card details at any given time.

I’m trying to place an order today but it is getting scheduled for the next day. What can I do?
Depending on store timings and store capacities, your order may be scheduled for a different day.

Can I schedule an order to my convenience?
Sure. At the checkout page, you can select a delivery slot of your choice.

What are your delivery times?
In some locations, our deliveries begin from 8 AM and the last delivery is completed by 8 PM.

Can I change the delivery address of my order?
At this time, we do not offer this option. You can, however, cancel your order and reorder from a different locality.

What if I don’t receive my order by the scheduled time?
On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.

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